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Get help with a furniture collection

If you have a question about our furniture collection service, use this page to find the answer.

Book a collection

Donate your unwanted furniture, homeware and electrical items using our free collection service.

Book a free collection.

What you can and cannot donate

We can collect a wide range of furniture, electrical appliances and home items.

We do not collect items that we cannot sell in our shops.

Check which items we cannot accept.

Quality of items we collect

We can only collect items that are in good enough condition for us to sell in our shops.

Check what condition items need to be in.

Fire labels

All upholstered items we collect must meet UK safety standards. Before you book a collection, you should check that upholstered items have the right type of fire label.

Get help with fire labels.

Change your booking or ask a question about a collection

If you’ve already booked a collection, it’s best to talk to your local home store.

Find your local home store.

Complain or give feedback about a collection

If something’s gone wrong, please tell us so we can improve.

Give us feedback or make a complaint.

Contact Customer Services

If you cannot find the answer to your question on this page, you can contact us for help.

Contact Customer Services.