Item condition

To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops.

This means:

• items must not have missing parts
• items should not have obvious stains, rips or marks
• items must work (particularly electrical items).

All upholstered items must also have a fire safety label attached. For more information visit our fire labels page.

Our van crews will refuse to take items that cannot be sold.

Items must not have missing parts

We cannot accept items with missing parts that affect the use of the product.

For example:

• a sofa with missing seat cushions
• a wardrobe with missing doors
• a chest of drawers with a drawer missing.

However, a smaller defect such as a missing handle from a chest of drawers will be accepted.

Items should not have obvious stains, rips or marks

We cannot accept:

• upholstered items with rips and tears that expose the inner material due to fire safety regulations
• items that have been heavily scratched or marked
• items that are stained, particularly mattresses
• items with chipped, cracked or broken glass.

Items must work

Items must be in working condition. This applies to items such as:

• electrical items
• recliner chairs and sofas
• adjustable office chairs
• filing cabinets.