Book a free furniture collection
We can pick up furniture and electrical items from your home for free. The items you donate are then sold in our furniture stores to help fund our lifesaving research.
How it works
Our furniture collection service allows you to donate furniture and electrical items from your home for free. You can request a free furniture collection by telling us your postcode and using our online form.
You will need to tell us:
- what items you would like to donate
- your preferred collection date
- your contact details.
Your local BHF store will then contact you within 5 working days to agree a date.
This service is currently for collecting furniture and electrical items. We can accept bags and boxes of other small items, but only if you are also donating household items.
We have other services you can use to donate your small items:
Before you start
To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops. Our van crews will not accept items that cannot be sold.
This means items have to meet legal and health and safety standards, and also be in good condition.
Please check
By law, we cannot sell upholstered furniture in our stores without a fire safety label.
Upholstered furniture has cushioning, padding or fabric covering. Examples of upholstered furniture include sofas, mattresses and padded dining chairs.
If you are donating upholstered furniture to our stores, you must make sure that:
- there is a fire safety label firmly attached or sewn into every item you donate
- there are no rips or tears that expose the inner fabric, as this means it no longer meets fire safety standards.
- our van crews can't accept items that do not meet this criteria.
lf you need more help with fire safety labels, you can:
If you have a lot of large items to donate or are having a clear out, you may require our house clearance service instead.
To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops.
This means items:
- should not have obvious stains, rips, marks or odours
- must work (particularly electrical items)
- must have all parts in place (for example, no missing doors on wardrobes, no missing drawers on a chest of drawers)
Our van crews will refuse to take items that we cannot sell.
lf you need more advice on item condition, you can:
For legal and health and safety reasons, we can't accept:
- washer/dryers and certain models of washing machines
- oil-filled heaters without a thermostat
- hard-wired electrical heaters
- children's items such as cots or prams
- ivory or fur
- upholstered items without fire safety labels
- used personal items
- safety equipment such as helmets or harnesses
- weapons, flammables or hazardous liquids.
Change your booking or ask a question about a collection
If you’ve already booked a collection, it’s best to talk to your local home store.
Give us your feedback about a collection
Please tell us about your experience using our furniture collection service so we can improve.
Contact Customer Services
If you cannot find the answer to your question on this page, you can contact us for help.