Customer Service FAQs

If you are having trouble logging in to your account and want to reset your password, you can request a password reset link to be sent to your email.

You can update your address, reset your password and change your communication preferences by:

1. Logging into your account
2. Clicking on ‘Edit your details’ or ‘Edit your communication preferences’
3. Clicking the ‘Submit’ button to save your changes.

Want to change your contact details by phone? Call 0300 330 3322.

You can set up a regular donation by filling in our online donation form.

You can also call us on 0300 330 3322 to set up or change a Direct Debit.

Donate online

Simply fill in our quick and secure online donation form.

Donate by phone

Call us on 0300 330 3322 (Monday to Friday, 9am to 5pm).

Donate by post

Please make cheques payable to the British Heart Foundation. Don’t forget to include a paying-in form and sponsorship form or enclose a covering letter.

British Heart Foundation
Compton House
2300 The Crescent
Birmingham Business Park
West Midlands B37 7YE

We have more information about donating by post or how to pay in fundraising money.

We have answered common questions about home collections.

For additional support, you can:

• call 0300 330 3322 (Monday to Friday, 9am to 5pm).
• email [email protected] (we’ll reply as soon as we can).

To find your nearest store or shop, enter your town or postcode into our store directory.

If you need to contact us outside office hours about door-to-door fundraising, please call us on 0797 727 1614.

This number is only for queries about door-to-door fundraising. It’s not available for shop and store enquiries.

You can text or leave us a voicemail. We aim to reply to urgent queries within 20 minutes.

This line is open at these times:

Monday to Friday, 5pm to 9.30pm

Saturday, 12 noon to 9.30pm

Our experienced cardiac nurses can answer your questions about heart and circulatory conditions by phone, email or webchat.

Contact the Heart Helpline (Monday to Friday, 9am to 5pm).

We have lots of fundraising activities and events you can take part in:

Find a challenge event to join or find ideas to organise your own event.

We offer a variety of roles in our shops, in the community or at one of our events. Find a volunteering role that’s right for you.