Our delivery service

How do I arrange a delivery?

When you make a purchase a member of the store team will discuss our delivery charges and arrange a delivery date with you. It is at this time that you can confirm the type of delivery service that you would like. 

What if I am not sure the items will fit?

If you are not confident about this, then please hold the delivery until you have taken measurements of the item and checked the access route at your home. 

We will not be able to collect any items which have become lodged or stuck. Check with the store team to confirm the weight of the items if they are concerned.

Will I need to sign anything?

No. you will not need to sign anything. When you make the delivery booking a member of the store team will complete a delivery docket with all the items to be delivered. On arrival, the van crew will verbally confirm with you the items for delivery and sign for the delivery with your agreement. If there are any adjustments, the driver will make these changes. A copy of the delivery docket will be left with you for your records.

Do I need to be at home?

Yes, we do require you to be at home for the delivery in case of any queries.

The van crew will not leave any items without the permission of the owner or their authorised person (over 18 years) as agreed with the store at the time of booking.

Our van crew will ring 30 minutes ahead of arrival to check that you are at home for the delivery. They will knock on your door on arrival and step back. If you do not appear to be at home, they will ring again from outside your house. If no one comes to the door they will leave a 'Sorry We Missed You' card with details on how to ring and re-arrange. If you have chosen for your items to be delivered to the doorstep and you are unable to move them straightaway, be prepared in case of wet weather to avoid your delivery being damaged.

What happens if the items delivered are not suitable?

We have a 'change of mind' policy which means that you have 30 days in which you can contact us for a collection of the item and a refund of the purchase price. In these instances we will not refund the original delivery charge.

Depending on your preference, our van crews will collect either from the doorstep , an alternative safe access point or from your room of choice. If from your room(s) of choice then we would ask that you follow these simple safety procedures during the delivery:

• Keeping the front door open and opening all doors on route to the room(s) of choice
• Keeping any other members of the household or animals with you a safe distance from the van crew

Our van crew will ring 30 minutes ahead of arrival to check that you are at home for the collection. We advise that if you are moving the item to outside the property that you do not do so until you have had this confirmation call. We cannot be held responsible if items go missing or are damaged before they are collected.

What if I am unable to fit the item into my home?

In the event that you are unable to move the item or fit the item into your home, please contact the store on the same day.

If possible, we will re-arrange for the drivers to collect and arrange a refund (excluding the delivery charge). However, if in the interim the items have become damaged or wet, then our drivers will not be able to make a collection and we will not be able to refund on the item.