Our delivery service
How do I arrange a delivery?
When you make a purchase a member of the store team will discuss our delivery charges and arrange a delivery date with you.
What if I am not sure the items will fit?
Before booking your delivery, please measure the item and check that the access route to your home is clear and suitable. Unfortunately, we can’t collect items that become stuck during delivery. If you’re unsure about the item’s size, the store team will be happy to confirm this for you.
Will I need to sign anything?
No, you won’t need to sign any paperwork. All details are now captured digitally. When the van crew arrives, they’ll confirm the items with you and you’ll sign on their device. If anything needs adjusting, the driver will update it on the spot.
Do I need to be at home?
Yes, we do require you to be at home for the delivery in case of any queries.
The van crew will not leave any items without the permission of the owner or their authorised person (over 18 years) as agreed with the store at the time of booking.
What happens if the items delivered are not suitable?
We have a 'change of mind' policy which means that you have 30 days in which you can contact us for a collection of the item and a refund of the purchase price. In these instances we will not refund the original delivery charge.
Terms and conditions
• Our team cannot enter without an adult and may ask for proof of age.
• If no adult is present, delivery will be rescheduled and a redelivery fee applies.
• Ensure safe and clear access to your home.
• Let us know in advance if access is difficult (for example, tight corners, stairs).
• We cannot deliver if there’s a risk of damage or injury. Please note that redelivery fees apply.
- If no one over 18 is home at the agreed time, delivery fees are non-refundable and a redelivery charge applies.
- We’ll keep you updated so you can plan ahead.
- If the item does not fit and you cannot return it yourself, please call us on the same day.
- We’ll arrange collection and refund (excluding delivery fee).
- If the item is damaged or wet when collected, we cannot refund and will only remove it if you agree.
• If you ask us to leave it, we cannot accept responsibility for damage, theft, or loss and will not refund the item or delivery fee.
- If someone else (aged 18+) accepts your delivery for you, they act as your representative. Their instructions will be treated as yours.