Payments and receipts
Check which payment methods we accept and what to do if you don't get a receipt.
Help when you shop with us
Get help when buying, storing and returning items from our shops. We'll guide you through everything including payment, Gift Aid and returns.
Before you pay
Become a Gift Aider
Gift Aid boosts the value of donation by 25%. Learn if you can take part.
After you pay
Refunds and exchanges
Sometimes, you might need to refund or return an item. We've put together some information to make this as easy as possible.
Our delivery service
Learn how delivery works and what to do if there are problems with your delivery.
Storage of paid goods
If you need time to collect your item, we might be able to store it for you. Learn more about how this works.
Still need help?
Our customer service team is here to help. They usually reply between 9 am to 5 pm, Monday to Friday.