Frequently asked questions
What is Dechox?
Dechox is a nationwide challenge to give up chocolate for the month of February and raise funds for our life saving research into cures and treatments for heart and circulatory diseases. Anything with cocoa in it is off limits for 28 days. By stepping up and getting your friends, family and colleagues to sponsor you to give up your favourite treats for a month, you’ll be helping us to keep more hearts beating.
When does the challenge start and finish?
The Dechox challenge runs from 1 February 2019 to 28 February 2019.
Is there a registration fee?
No it is free to sign up to Dechox; however you are encouraged to raise funds by asking your friends and family to sponsor you for taking on the challenge.
Can I only do Dechox in February?
We are encouraging people to take part in Dechox during February as there will be lots of tips and support available via the website and email. However you are also welcome to do Dechox in a different month of your choosing. You won't be able to sign up via the Dechox website, however you can still fundraise and pay in your donations online. Just be sure to select ‘Dechox 2019’ under ‘event’.
Is there an age limit for Dechox?
No, we welcome people of all ages to take part in Dechox. However participants under the age of 16 will need consent from a parent or guardian. If you're under 16 please get a parent or guardian to call us on 0300 330 3322 so they can register you.
Can I eat sweets during Dechox?
Dechox is about all things chocolate – so no eating chocolate biscuits, muffins, cake or choccy bars throughout February. You are allowed to eat sweets during Dechox but should try not to simply replace your chocolate fix with them. We have loads of great choc-free treats and recipe ideas on our Surviving Dechox page here.
For any health or nutrition-related questions regarding your Dechox, please contact the team on [email protected].
What happens after I sign up and what support will I receive from the BHF?
You will be sent a welcome email following sign up with everything you need to get you prepared for your Dechox. We will also send you regular email communications throughout the challenge to provide you with inspiration, motivation and fundraising tips and tools. There are a number of free fundraising tools available for download directly from the website here, as well as survival tools such as choc-free recipes and tips on cracking chocolate cravings here.
You can also ‘like’ our dedicated Dechox Facebook page for more inspiration.
I’m having problems signing up, who do I contact with questions?
Please send a description of the issue you are experiencing to [email protected] or call 0300 330 3322 and a member of our customer care team will be able to help you.
Do I have to fundraise?
As Dechox is a challenge to raise money for the BHF, we encourage all participants to try by telling family and friends about their challenge, and collecting sponsorships. We will provide you with lots of free tools and tips to support your fundraising efforts throughout the challenge.
Is there a minimum fundraising amount?
No, there is no minimum fundraising amount, however we encourage you to make the most of your challenge by asking your friends and family for sponsorship to help us fund even more life saving research. We encourage you to set yourself a fundraising target on your JustGiving page to keep you motivated.
What is JustGiving?
JustGiving is an online fundraising platform which you can use to collect your donations for Dechox. We’ve made it really easy and the process for setting up your JustGiving page is part of the sign up process for Dechox. During sign up you will be prompted to create a Dechox JustGiving fundraising page by either creating an account or logging into an existing account.
Do I need to set up a JustGiving page?
Yes but we’ve made the process really simple for you by setting you up with a JustGiving fundraising page during the sign up process for Dechox.
Once signed up, you can customise your JustGiving page with a personal story, photos, fundraising goal and regular updates on your challenge progress. For further support with customising your page, visit the JustGiving help centre.
I don’t want to sign up online or set up a JustGiving page, can I still take part?
While we encourage you to sign up online to ensure you receive all our motivational emails and free fundraising support, you can still take part without registering online. Please call 0300 330 3322 or email [email protected] and someone will be able to help you to sign up to Dechox. Alternatively, simply take part and pay in any donations raised via our online paying in form. Just be sure to select ‘Dechox 2019’ under ‘event’.
How can I collect sponsorship?
The quickest and easiest way to collect sponsorship is through donations directly to your JustGiving page. However you can also accept cash donations for your challenge too. Our fundraising tips and free tools are available for download here.
How do I pay in my fundraising?
JustGiving transfers donations to the BHF weekly, so do not worry we will get your sponsorship without you having to do anything.
If you’ve raised cash donations you have the following options:
Send a cheque to the following address (please do not send any cash in the post):
British Heart Foundation - Dechox
2096 Coventry Road
You can also pay over the phone using your debit or credit card - please call 0300 330 3322
You can also pay in using the BHF 'pay in your fundraising form' on the main BHF website - and select Dechox 2019 in the 'event' field.
Can I create a team?
Yes! Once you’ve signed up to Dechox you can create a team page to allow you and your friends to join your individual JustGiving fundraising pages together so your fundraising contributes to a larger team goal. For detail on how to create a team head here.
How long do I have to pay in my fundraising?
We would like you to pay in your fundraising as soon as possible after the challenge but understand that this may take a little bit of time if you’re waiting to receive donations from people. If you pay in all your donations by midnight on 31 March 2019 and raise a minimum of £75 excluding Gift Aid, you may be eligible to receiving one of our fundraising rewards.
If you raise £75-£149 we’ll send you an edible chocolate medal
If you raise £150-£299 we’ll send you a superstar metal medal
If you raise £300 or more, we’ll send you a superstar metal medal and enter you into our mystery prize draw (prize to be revealed).
Please note you have until midnight on 31 March 2019 to pay in all your fundraising to be eligible to receive a prize.
How does the BHF spend the donations I raise?
Thanks to the amazing efforts of our supporters, last year we raised more than £158 million.
£120 million was spent on life-saving research and support for heart patients. £38 million was spent on the costs associated with generating income.
In other words, for every £1 raised, around 76p, went straight to funding research on heart and circulatory diseases, and the risk factors that cause them.
What is Gift Aid?
Gift Aid is a Government scheme that enables charities to claim the tax that supporters have already paid on their donations. To allow us to claim this back you must be a UK taxpayer and have paid sufficient income and/or capital gains tax to cover the amount BHF will reclaim in each tax year. This means that BHF is able to reclaim tax on voluntary donations made by your sponsors. We can claim 25p on every £1 donated. JustGiving is a great way of doing this as they claim the Gift Aid for us and all your sponsors need to do is tick the box.
Can a company Gift Aid their donation?
No. Only individuals can Gift Aid their donations. They must use their home address and not a company address.
I can’t find an answer to my question here, who do I contact?
You can email our BHF customer care team on [email protected] or call 0300 330 3322.