Donate your old phones and tablets

How your phones and tablets make a difference

If you have an old phone or tablet you no longer need, you can donate it to us to resell. All the money we make from donations goes toward funding lifesaving research, giving your old technology a new lease of life.

What you need to do on your phone or tablet

We need to be able to access your phone or tablet to make sure your personal data is erased.

There are certain steps you'll need to complete on your phone or tablet to give us access. To help you do this, we've outlined the steps you'll need to follow.

Please follow all of the steps in the order shown. We will not be able to access your device unless all steps are completed.

Which phone or tablet are you donating?

iPhone or iPad Show

Step one: Disable 'Find my iPhone''

Open 'Settings' on your device.
Select your Apple ID (this should appear as your name and iCloud photo).
Scroll down and select 'Find My'.
Select 'Find my iPhone' and switch this option off.
You may be asked to enter your Apple ID and password.

Step two: Remove your Device from iCloud

If you are not signed up to iCloud, you can skip this step and move onto Step three.

Open iCloud.com on a web browser (Chrome, Safari, Edge etc).
Sign in with your Apple ID.
Select 'All Devices' and choose the device you are donating. For example 'iPhone'.
Select 'Remove from Account'.

Step three: Factory reset your device

Open 'Settings' on your device.
A menu will appear. Select 'General'.
Scroll and select the option that says 'Reset'.
Select the option to 'Erase all content and settings'.
If prompted, enter your device passcode.
Confirm the reset by selecting 'Erase (device name)'.

Android phone or tablet Show

Step one: Remove factory Reset Protection (FRP)

Open 'Settings' your device.
Select the 'Accounts' or 'Accounts Backup' option.
Choose the 'Remove Account' option. By doing this, your account will be removed from your device.
If you have more than one account. For example, emails, WhatsApp, you will need to follow the same process to remove each account.

Step two: Factory reset your device

Open the Settings app on your Android.
Scroll and select 'System' or 'System and Updates' option.
Select the 'Reset' or 'Reset options'.
Select 'Erase all data (factory reset)'.
If you are prompted, enter your PIN or password to continue.
Confirm the reset by selecting 'Erase everything' or 'Reset'.
Your phone or tablet will begin the factory reset process and will restart.

What happens to your donated phone or tablet

Once you have donated your old phone or tablet, it is sent to our eBay office. They will run a market leading software erasing program to make sure all of your data is wiped for complete peace of mind.

It will then be repackaged and sold online, and we'll use the money to fund lifesaving research.