Business Case Toolkit - Make Your Voice Heard Guidelines | 5 pages English | Published: 25/02/2014 Download Publication for: Healthcare professionals Make your voice heard: A guide to how patients, carers and the public can influence the planning, design and delivery of the services they receive. Similar publications Healthy hearts kit - Food card facts Guidelines Deactivation of implantable cardioverter-defibrillators towards the end of the life Guidelines Business Case Toolkit - Make Every Word Count Guidelines