FAQs

We've tried to answer all the important questions below. If you can't find the answer you're looking for, please get in touch.

1. How can I register for the ride?

You can sign up for a BHF charity place here.

An earlybird (offer ends 10 September 2018) BHF charity place costs £20. From 10 September onwards, a BHF charity place will cost £4.

All BHF charity place riders must commit to a fundraising pledge of £550.

If you have secured your own place through the event organisers but would like to fundraise for us, you can join our team and ride for us by filling out this form.

2. How do I confirm my place?

You will be added to a “console” system by us and you will need to complete a second registration through the event organisers in order to secure your place in the event. We will contact you by email with all information to complete this. If you don’t complete this by the set deadline, your place is not confirmed and you won’t be able to take part. We cannot offer refunds if you do not complete this step.

3. What’s my fundraising target?

When you sign up with a BHF charity place, we kindly ask that you raise £550 (excluding Gift Aid). Every penny you raise will go towards vital research into inherited heart conditions.

If you sign up as an own place rider we simply ask that you fundraise as much as you can and spread the word to your family, friends and colleagues.

4. Can you help me reach my fundraising target?

Yes, absolutely. We have come up with lots of different ideas to help you reach your sponsorship target.

Whether you are a fundraising pro, just getting started or looking for inspiration – we have something for everyone. If you’re looking for more advice, why not call one of the team to talk it through? (0300 222 5721)

5. Is the registration fee and fundraising target per person?

Yes, the registration fee and fundraising target is per person. You are more than welcome to fundraise as a team as long as you each hit your target.

6. What happens if I don’t reach my target in time for the event?

You have until 1 month after the event to reach your target. We will be checking in with you a few times in the run up to the event and following to see how you’re doing and to offer you any help and advice you might need.

7. How many people can join a team? 

There is no minimum or maximum number of people who can join a team. But each person must use a different email to register. If you’re planning on riding as a team, please let us know.

8. Will I get the same start time as my team mates?

Start times will be given to you by the event organisers in early July 2019. You will need to contact the event organisers directly to discuss this. [email protected] 

9. Can I transfer my event fee over to another event or have a refund?

All places purchased for Prudential RideLondon – Surrey 100 2019 are non-transferable and non-refundable.

10. What is Prudential RideLondon?

Prudential RideLondon is the world’s greatest festival of cycling, with more than 100,000 cyclists expected to participate during the weekend of 27-28 July 2019. This will be the sixth edition of the festival.

The festival was developed by the Mayor of London, London & Partners and Transport for London in partnership with Surrey County Council. The event is managed by the London & Surrey Cycling Partnership (LSCP) and sponsored by Prudential.

11. How do I enter the Prudential RideLondon-Surrey 100 ballot?

The public ballot entry system for the 2019 Prudential RideLondon-Surrey 100 will open to the public on 1 August 2018

12. When do I find out if I have been successful in the ballot?

Everyone who applied in the ballot will be notified of the ballot results in February 2019.

13. How can I speak to the event organisers?

The telephone number for the helpdesk is 020 7902 0212. The helpdesk is open from 09:00 to 17:00 Monday to Friday.

14. Can I participate in the Prudential RideLondon-Surrey 100 in my handcycle?

It is not possible to participate in the 2019 Prudential RideLondon-Surrey 100 using a handcycle. Trials for different types of bicycle have been held each year and a limited number of entries are available in 2018 for tandems, tricycles and recumbent bicycles (see below), with priority for these places given to riders with a disability.

15. What type of bicycle can I ride in the Prudential RideLondon-Surrey 100?

The following bicycles are permitted:

  • Standard road and hybrid bicycles
  • Single-speed (both fixed and freewheel) bicycles are allowed as long as they have suitable brakes
  • Mountain bikes are allowed – although please use slick tyres to conserve energy
  • Tandems if officially entered (see below)

Preference for tandems will be given to riders with a disability. For your entry to be converted to a tandem you must already hold an individual place into the event.

If you are a visually impaired or disabled rider and have been accepted via the ballot, you must contact [email protected] in order to process your entry.

For tandems one rider needs to have gained an individual place into the event. If the rider who secured their place has a disability only this rider will be charged, the pilot will receive a guaranteed free of charge place. If both entrants are able-bodied, the rider(s) with a place will be entered into the tandem ballot. If successful in the tandem ballot both riders will need to pay for their place. Alternatively, both riders will need to have received a place from a charity.Those interested in transferring to a tandem entry should inform the Prudential RideLondon team on [email protected] by late February 2019. Please only contact us once you have secured at least one place for the tandem.

The following bicycles are not permitted:

  • Fixed wheel with no brakes
  • Fixed wheel with only a front brake
  • Any bicycle with only one brake
  • Handcycles
  • Unicycles
  • Penny Farthings
  • Quadcycles
  • BMX
  • Towed trailers
  • Child carriers
  • Tag-along trailer bicycles
  • Trailer bicycles
  • Cargo bicycles
  • Specialist time-trail bicycles are not allowed as they do not allow for immediate control of the bicycle.
  • Recumbents with full fairing
  • Stride driven or stand up machines such as elliptical cycles
  • Any bicycle without 360° rider visibility
  • Unconventional handlebars (including triathlon bars, aero bars, clip-ons, prayer bars, Spinaci bars and cow bars) are not allowed.
  • Handlebars without bar-end plugs are not permitted.

Electrically assisted pedal cycles and any other form of motorised assistance is not permitted but they are welcome to take part in the Prudential RideLondon FreeCycle.

Prudential RideLondon-Surrey 100 Recumbent Bicycles and Tricycles

A trial for both recumbent bicycles and recumbent tricycles took place in 2015 for a selected number of invited riders who expressed an interest in participating in the Prudential RideLondon-Surrey 100. Following this successful trial, recumbent bicycles and tricycles are permitted in the event. All recumbents are welcome to participate in Prudential RideLondon FreeCycle. To gain a recumbent or tricycle entry you must have already secured an individual place into the event.

Those interested in transferring to a recumbent or tricycle entry should inform the Prudential RideLondon team on [email protected] or [email protected] by February 2019. Please only contact us once you have secured your individual place into the event.

16. Can I wear fancy dress and/or decorate my bicycle?

To ensure the safety of all riders, nothing you wear can obscure your vision or impair your hearing (eg no masks) and you must wear a helmet that conforms to current safety regulations. You should not wear loose clothing or articles that could detach at speed, get caught in the moving parts of the bicycle or pose a risk to other participants.

17. What accommodation options are available?

Go to www.visitlondon.com or www.visitsurrey.com for a list of accommodation options.

18. How do I get to the Start?

The start of the ride is between 05:45-09:45 at Queen Elizabeth Olympic Park (QEOP) – formerly the Olympic Park – in Stratford.

There will be no parking on the day within Queen Elizabeth Olympic Park or at Westfield, Stratford.

The options available to participants include Park & Ride locations around Queen Elizabeth Olympic Park and midway between the Start and the Finish. There will also be nominated drop-off points where participants and bikes can be dropped off by car. Full details will be emailed to participants in June 2019. Participants are encouraged to use these options.

19. When will I find out my start time? 

Participants will be notified of individual start times by email at the beginning of July 2019 by the event organisers. Faster riders are given earlier start times to minimise the need for overtaking and spread the field. Please note it is not possible to change your allocated start time.

20. How long will I have to complete the ride?

All riders in the Prudential RideLondon-Surrey 100 have up to eight-and-a-half hours to complete the ride and riders in the Prudential RideLondon-Surrey 46 have up to three hours and 20 minutes.

Riders must plan travel carefully to ensure they arrive at the Start in good time for their assigned start time as it will not be possible to start in a later wave. No riders will be able to start after the last wave at 09:45.

21. When will I receive all the important details about the event?

Final Instructions information will be sent to all participants in July 2019. It is strongly recommended that family and friends do not accompany participants to the Start of the Prudential RideLondon-Surrey 46 or the Prudential RideLondon-Surrey 100.

All participants will receive regular e-newsletters and updates on transport arrangements will be included in these. Please ensure you open and read these emails and respond when questions are asked.

22. What is the Prudential RideLondon Cycling Show?

The Prudential RideLondon Cycling Show will take place at ExCeL, 2 Western Gateway, Royal Victoria Dock, London E16 1XL. The dates of the Cycling Show will be shared with you nearer to the time. Entry is free and open to all. Many of the major cycling brands will be present as well as a multitude of other exhibitors who will be showing and selling everything from designer water bottles to the latest GPS devices.

23. Do I have to go to the Prudential RideLondon Cycling Show?

All participants in the Prudential RideLondon-Surrey 100 and the Prudential RideLondon-Surrey 46 must register at the Prudential RideLondon Cycling Show to collect their registration pack that is required to start the event. We will also be there with goodies for you and your supporters so please come and say hello to us too!

24. I am unable to register at the Prudential RideLondon Cycling Show. What can I do?

While preferring you to register in person, we recognise that in some cases this may be impossible, so you can nominate someone to collect your rider documents for you. The person you nominate must have the following:

  • A letter written and signed by you, authorising that person – by name – to collect your rider documents
  • You must also sign your registration form before handing it to them.
  • Provide them with a clear photocopy of your driving licence or passport showing your name and signature
  • The person collecting your rider documents should have suitable identification with them.
  • The person collecting your rider documents should have suitable identification with them.

Failure to comply with these instructions may lead to your rider documents not being issued.

Please note: an individual can only pick up one set of rider documents in addition to their own.

The British Heart Foundation is unable to collect anyone’s rider pack for them.

25. Is this a closed-road event?

Yes, all roads along the route will be closed throughout the ride. Tube and rail, walking and cycling will be the best ways to get around London and enjoy the weekend, although some stations will be busier than usual close to the festivities. Buses around the events will be on diversion or will finish early due to the road closures. Full information will be available in July from www.tfl.gov.uk/ridelondon

26. Will the BHF be there on the day?

We will be there to cheer you on at various locations along the route. We will send more information out about this nearer to the event date.

We will also be holding an after party, with food, entertainment and massages for you to enjoy. Friends and family will be welcome to come along too.

28. Can you take part in Prudential RideLondon – Surrey 100 if you have an inherited heart condition?

Due to the nature of the condition, those with inherited heart conditions who do wish to take part must have a letter from their cardiologist confirming they can participate as it would be decided on a very detailed individual assessment.  If you have a health condition, but would like to take part, please speak to your doctor.