What does a ward clerk do?

Job title: Ward clerk/ receptionist

Where you’ll meet them

At the reception desk in a ward.

What they do

Greet people when they come in, look after medical records and test results, answer the phone, general administration. Often the ward clerk relays information from medical teams, for example updating relatives when someone has been brought in as an emergency.

Making the most of them

Ask any non-medical questions that you may have, such as how to claim sickness benefits or travel expenses, if applicable. They usually also have a good knowledge of other departments in the hospital and will be able to point you towards people who can help if they can’t.

Training

No standard training, though many will have qualifications relevant to their roles.

What they say

Phyllis Lawless is Ward Clerk on the coronary care unit at the Royal Victoria Hospital, Belfast – a job she’s done for 41 years. She says: “We are the first point of contact, a friendly face, and we try to reassure patients and their families.”

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