500 club FAQ

Frequently asked questions for the 500 club

  • My top doesn’t fit can I change it?
    A: Unfortunately we cannot facilitate postal returns and any size changes on the day of the event will be subject to stock availability. The sizing chart available on the event webpage should help you choose your size accurately.
  • I don’t want to carry or wear my jersey on the day of the event?
    A: No problem , you can either collect your jersey at the start or finish of the event you are taking part in, just come and see us at the start and we can facilitate this for you and it will be waiting at the end of the event for you to collect.
  • If I raise the £500 after the event has taken place how can I get my top?
    A: You can still fill in the online form up to 3 months after the event/when your fundraising page closes, and we will post out your jersey, (to the address you provide us with), when the deadline has passed the offer and form will be removed.
  • Can I bring proof of raising £500 on the day of my event and collect a top?
    A: If you reach your target on your fundraising page 14 days or more before the event date then we urge you to fill in the  online form, that way we can have your jersey ready for you on the day. If you reach your target on your fundraising page less than 14 days before the event date then we will post your top out to you after the event. (If we have spare jerseys on the day of the event then you may be able to collect on the day by this means, but this is strictly subject to stock availability and cannot be guaranteed).
  • If I raise £1000 can I get two jerseys?
    A: Unfortunately not, it is strictly one item per person.
  • How long do I have to raise the 500?
    A: You have until your just giving page closes (3 months after the date of the event) to raise at least £500 and claim your free gift, by completing the online form.
  • I have raised £500 but not using an online fundraising page can I still claim my jersey?
    A: If you have raised your sponsorship off line i.e using a sponsor form then we strongly suggest you create a just giving page and add your funds to this page. 

    For any questions we haven’t answered please direct these to [email protected]