Motivating healthcare professionals
Across all sites in the BHF House of Care programme, staff reported positive effects.
A number of healthcare professionals described improvements in their morale and increased enjoyment of delivering LTC care for patients.1
In many practices, the roles of practice administrators, healthcare assistants and nurses have been expanded as they take on additional responsibility and are required to work with people with multiple LTCs.2
It’s about good internal working relationships; a team approach with different roles coming together, with each role of equal value – whether this is admin, HCAs, nurses or GPs. All are valued and there are partners involved across the system.
One GP described the House of Care framework as allowing nurses to work “at the top of their licence”.3 Many reported increased job satisfaction because of these expanded roles and the opportunity to focus more on patient needs.1 Staff also said the House of Care framework improved their efficiency and teamworking.1
Next: Multiple long-term conditions
1 ICF Consulting Ltd, 2018. House of Care Evaluation: Final Report, page 39
2 ICF Consulting Ltd, 2018. House of Care Evaluation: Final Report, page 48
3 ICF Consulting Ltd, 2018. House of Care Evaluation: Final Report, page 69