Our top queries
I want to pay in my fundraising money
Thank you for fundraising for the BHF. You can pay in your fundraising online, by post or over the phone.
Find out more about how to paying in your fundraising money.
I want to make a donation
Thank you for choosing to donate to the BHF.
To donate online
Use our quick, easy and secure online form to make a donation.
To donate by post
Please make cheques payable to British Heart Foundation.
British Heart Foundation
Lyndon Place, 2096 Coventry Road
Don’t forget to include a paying-in form and sponsorship form, or enclose a covering letter.
To donate by text
Find out how to donate by text.
To donate by phone
Call us on 0300 330 3322
I want to set up a direct debit
Thank you for choosing to support the BHF.
The easiest way is to set up a regular donation online using our secure form.
Alternatively, you can contact our customer support centre on 0300 330 3322 to set up a direct debit.
I would like to change my contact details
You can update your address, reset your password, and change your communication preferences online. Simply log in to my account and select the details you would like to change.
If you would prefer to change your contact details over the phone, please call 0300 330 3322.
How do I reset my password?
If you are having issues logging in to your account and would like to reset your password, you can request a link to be sent to your email address.
I want to find an event
Find out more about taking part in an event for the British Heart Foundation and view all our events.
I would like to talk to someone about heart health
Call our Heart Helpline on 0300 330 3311 to speak to our Cardiac Nurses and Information Support Officers. The Heart Helpline is open Monday to Friday 9am to 5pm.
Where is my nearest BHF store
You can find your nearest store by entering your postcode or location into our store search.
I would like to talk to you about your current advertising campaign
Find out more about our current campaign
that brings to life the unfortunate reality faced by people who experience the sudden and unexpected loss of a loved one from heart disease.
Let us know how we are doing
If you would like to make a complaint or have any comments about any aspect of our service or work, please see our Feedback and Complaints policy.
Fill out our form and we'll get back to you as soon as possible.
When it comes to your heart health, we want to make sure that you have all the information and support you need. We're here to help you, whether you're calling about yourself or someone you care about.
Call us on 0300 330 3311.
Customer Service Centre
Please contact our Customer Service Centre for general enquiries or for information about fundraising or making a cash donation.
Tel: 0300 330 3322
Textphone: 18001 0300 330 3322
Phone lines are open 9am – 5pm Monday to Friday
Email: [email protected]
We aim to respond to all emails within two working days.
British Heart Foundation
2096 Coventry Road
Birmingham, B26 3YU
- For customer enquiries call 0800 138 6556, phone line open 9.00am to 5.30pm Monday to Friday
- For our online shop call 0116 232 4195, phone line open 9am to 5pm Monday to Friday
Door to Door fundraising
If you have any complaints or comments to make on our Door to Door fundraising outside of these hours please contact our after-hours Door to Door Query Line on 07789 462829. You can either text us or leave us a voicemail and we will aim to get back to urgent queries within 20 minutes. This line is open from 5pm – 9.30pm Monday to Friday and 12pm to 9.30pm on Saturdays. Please note, this number is only for Door to Door fundraising enquiries. The fundraising team is unable to help with shop and store enquiries outside of office hours.
Our Hope Lottery
- Hope Lottery helpline 01524 752 050, phone line open 9.00am to 5pm Monday to Friday
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